{"id":22,"date":"2026-07-08T07:11:21","date_gmt":"2026-07-08T07:11:21","guid":{"rendered":"https:\/\/ncgsolution.com.my\/faq\/"},"modified":"2026-07-23T15:01:41","modified_gmt":"2026-07-23T07:01:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/ncgsolution.com.my\/zh\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><img decoding=\"async\" alt=\"Loan application questions answered by NCG Solution\" src=\"https:\/\/images.unsplash.com\/photo-1497215728101-856f4ea42174?auto=format&amp;fit=crop&amp;w=1600&amp;q=70\" \/><\/p>\n<p>\u9996\u9875 \/ \u5e38\u89c1\u95ee\u9898<\/p>\n<h1>\u60a8\u60f3\u95ee\u7684\u4e00\u5207<\/h1>\n<p>Honest answers on fees, eligibility, the process and how we protect your data. Can&#8217;t find yours? Message us.<\/p>\n<p>\u4e00\u822c\u95ee\u9898<\/p>\n<h2>\u5f00\u59cb \u4e86\u89e3\u3002<\/h2>\n<p>What exactly does NCG do?+<\/p>\n<p>\u6211\u4eec\u662f\u94f6\u884c\u8d37\u6b3e\u987e\u95ee\u516c\u53f8\u3002\u6211\u4eec\u4f1a\u5206\u6790\u60a8\u7684\u80cc\u666f\uff0c\u5e2e\u60a8\u5339\u914d\u6700\u53ef\u80fd\u6279\u51c6\u7684\u94f6\u884c\uff0c\u51c6\u5907\u597d\u6587\u4ef6\uff0c\u518d\u4ee3\u8868\u60a8\u8ddf\u94f6\u884c\u8c08\u3002\u6211\u4eec\u8986\u76d6\u8d85\u8fc7 20 \u5bb6\u94f6\u884c\u4e0e\u6301\u724c\u673a\u6784\u3002<\/p>\n<p>Does NCG lend money directly?+<\/p>\n<p>\u4e0d\u4f1a\u3002\u6211\u4eec\u662f\u987e\u95ee\uff0c\u4e0d\u662f\u653e\u503a\u4eba\u3002\u6240\u6709\u8d37\u6b3e\u90fd\u662f\u7531\u94f6\u884c\u6216\u6301\u724c\u673a\u6784\u53d1\u653e\u7684\u3002\u6211\u4eec\u53ea\u662f\u5e2e\u60a8\u4ee5\u6700\u597d\u7684\u6761\u6b3e\u83b7\u6279\u3002<\/p>\n<p>How long until I know if I&#8217;m approved?+<\/p>\n<p>\u6587\u4ef6\u9f50\u5168\u540e\uff0c\u4e2a\u4eba\u4e0e\u623f\u5c4b\u8d37\u6b3e\u901a\u5e38 3\u20137 \u5929\u5185\u6709\u7ed3\u679c\uff1b\u4f01\u4e1a\u8d37\u6b3e\u9700\u65f6\u8f83\u957f\u3002\u4e8b\u5148\u505a\u514d\u8d39 CTOS \u67e5\u8be2\u53ef\u5728\u63d0\u4ea4\u524d\u4fee\u6b63\u95ee\u9898\uff0c\u52a0\u5feb\u8fdb\u5ea6\u3002<\/p>\n<p>Which banks or lenders can you apply to?+<\/p>\n<p>\u6240\u6709\u9a6c\u6765\u897f\u4e9a\u4e3b\u8981\u94f6\u884c\uff0c\u4ee5\u53ca\u5408\u6cd5\u7684\u975e\u94f6\u884c\u673a\u6784\u4e0e\u5e73\u53f0\uff0c\u5982\u6301\u724c P2P \u878d\u8d44\u3002\u6211\u4eec\u8ddf\u8d85\u8fc7 20 \u5bb6\u94f6\u884c\u53ca\u673a\u6784\u5408\u4f5c\uff0c\u5e2e\u60a8\u627e\u51fa\u653f\u7b56\u6700\u9002\u5408\u60a8\u7684\u90a3\u4e00\u5bb6\u3002<\/p>\n<p>Do I need to be in KL or visit a branch?+<\/p>\n<p>\u4e0d\u9700\u8981\u3002\u6574\u4e2a\u6d41\u7a0b\u53ef\u901a\u8fc7 WhatsApp \u4e0e\u7535\u8bdd\u5728\u7ebf\u5b8c\u6210\u3002\u6211\u4eec\u670d\u52a1\u6c99\u5df4\u3001\u7802\u62c9\u8d8a\u53ca\u6d77\u5916\uff08\u65b0\u52a0\u5761\u3001\u8fea\u62dc\u3001\u6fb3\u6d32\u7b49\uff09\u5ba2\u6237\u3002\u521d\u6b65\u5206\u6790\u901a\u5e38 1\u20132 \u5929\u5185\u5b8c\u6210\u3002<\/p>\n<p>\u8d39\u7528<\/p>\n<h2>\u8d39\u7528 \u8bf4\u660e\u3002<\/h2>\n<p>Do you charge upfront fees?+<\/p>\n<p>\u7edd\u4e0d\u3002\u6211\u4eec\u7684\u653f\u7b56\u4e0d\u5141\u8bb8\u6536\u53d6\u4efb\u4f55\u624b\u7eed\u8d39\u6216\u524d\u671f\u8d39\u7528\u3002\u521d\u6b21\u54a8\u8be2\u4e0e\u80cc\u666f\u8bc4\u4f30\u5b8c\u5168\u514d\u8d39\u3002\u9a97\u5b50\u53ef\u80fd\u4f1a\u5728\u653e\u6b3e\u524d\u8ddf\u60a8\u6536\u8d39\uff0c\u6240\u4ee5\u5728\u60a8\u5206\u4eab\u4efb\u4f55\u8d44\u6599\u6216\u4ed8\u94b1\u4e4b\u524d\uff0c\u4e00\u5b9a\u8981\u5148\u6838\u5b9e\u987e\u95ee\u7684\u8eab\u4efd\u3002<\/p>\n<p>Is the CTOS &amp; CCRIS check free?+<\/p>\n<p>\u662f\u7684\u3002\u4f5c\u4e3a\u514d\u8d39\u8bc4\u4f30\u7684\u4e00\u90e8\u5206\uff0c\u6211\u4eec\u4f1a\u5ba1\u9605\u60a8\u7684 CTOS \u4e0e CCRIS\uff0c\u4ee5\u4fbf\u5728\u60a8\u7533\u8bf7\u524d\u7ed9\u51fa\u51c6\u786e\u5efa\u8bae\u3002<\/p>\n<p>How does NCG get paid?+<\/p>\n<p>\u4efb\u4f55\u670d\u52a1\u8d39\u90fd\u4f1a\u900f\u660e\u5730\u8ddf\u60a8\u7ea6\u5b9a\u597d\uff0c\u800c\u4e14\u53ea\u5728\u6210\u529f\u83b7\u6279\u4e0e\u653e\u6b3e\u4e4b\u540e\u624d\u6536\u3002\u7edd\u4e0d\u9884\u6536\uff0c\u4e5f\u7edd\u4e0d\u9690\u85cf\u3002\u6211\u4eec\u4e00\u5b9a\u4f1a\u5148\u7528\u767d\u7eb8\u9ed1\u5b57\u8ddf\u60a8\u8bf4\u6e05\u695a\u3002<\/p>\n<p>\u8d44\u683c\u6761\u4ef6<\/p>\n<h2>\u6211\u8fd8\u80fd \u83b7\u6279\u5417\uff1f<\/h2>\n<p>My loan was rejected. Can you still help?+<\/p>\n<p>Yes. We start with a FREE CTOS report to identify the exact reason for the rejection, whether it&#8217;s a thin CCRIS record, too many unsecured loans, weak income proof or late payments. Then we fix it and route you to the bank most likely to approve.<\/p>\n<p>I have high monthly commitments. Can I still be approved?+<\/p>\n<p>Yes. We identify exactly what&#8217;s driving your commitments and give you a plan, often consolidating several debts into one lower payment, to bring your DSR down before we apply, so the bank sees a stronger profile.<\/p>\n<p>I&#8217;m blacklisted \/ 2 months late \/ under AKPK. Can I apply?+<\/p>\n<p>\u901a\u5e38\u53ef\u4ee5\uff0c\u4e00\u822c\u53ea\u8981\u60a8\u7684\u57fa\u672c\u85aa\u8d44\u8d85\u8fc7 RM3,000\uff08\u4e0d\u542b\u52a0\u73ed\u3001\u6d25\u8d34\u4e0e\u4f63\u91d1\uff09\u5c31\u884c\u3002\u6211\u4eec\u4f1a\u5982\u5b9e\u5ba1\u9605\u60a8\u7684 CTOS\/CCRIS \u4e0e AKPK \u72b6\u6001\uff0c\u5148\u5e26\u60a8\u628a\u503a\u52a1\u5904\u7406\u597d\uff0c\u8ba9\u7533\u8bf7\u6709\u6700\u597d\u7684\u673a\u4f1a\u3002<\/p>\n<p>Am I eligible if I&#8217;m a Government \/ GLC worker?+<\/p>\n<p>For personal loans, we accept state government and GLC staff (federal government employees are not eligible). For mortgage and business loans, all workers are welcome. We&#8217;ll confirm your options in the free assessment.<\/p>\n<p>Is approval 100% guaranteed?+<\/p>\n<p>\u4e0d\u80fd\u3002\u6ca1\u6709\u4eba\u80fd\u8001\u5b9e\u5730\u4fdd\u8bc1\u4e00\u5b9a\u83b7\u6279\uff0c\u4efb\u4f55\u8fd9\u4e48\u8bf4\u7684\u4eba\u90fd\u662f\u5728\u8bef\u5bfc\u60a8\u3002\u6211\u4eec\u80fd\u7ed9\u60a8\u7684\u662f\u7ecf\u9a8c\uff1a\u6211\u4eec\u5904\u7406\u4fe1\u7528\u95ee\u9898\u7684\u6210\u529f\u8bb0\u5f55\uff0c\u4f1a\u8ba9\u60a8\u6bd4\u81ea\u5df1\u5355\u72ec\u7533\u8bf7\u591a\u51fa\u5f88\u591a\u673a\u4f1a\u3002<\/p>\n<p>How can I improve my CCRIS \/ CTOS?+<\/p>\n<p>\u8fde\u7eed 6 \u4e2a\u6708\u4ee5\u4e0a\u51c6\u65f6\u8fd8\u6b3e\u3001\u964d\u4f4e\u4fe1\u7528\u5361\u7684\u4f7f\u7528\u6bd4\u4f8b\u3001\u907f\u514d\u518d\u7533\u8bf7\u65b0\u7684\u65e0\u62b5\u62bc\u8d37\u6b3e\u3001\u8fd8\u6e05\u5c0f\u989d\u7684\u903e\u671f\u8d26\u6237\u3002\u6211\u4eec\u4f1a\u6839\u636e\u60a8\u7684\u62a5\u544a\uff0c\u7ed9\u60a8\u4e00\u4efd\u4e13\u5c5e\u7684\u68c0\u67e5\u6e05\u5355\u3002<\/p>\n<p>What is DSR and why does it matter?+<\/p>\n<p>DSR\uff08\u503a\u52a1\u507f\u8fd8\u6bd4\u7387\uff09\u5c31\u662f\u60a8\u6bcf\u6708\u7684\u603b\u8d1f\u503a\u9664\u4ee5\u6536\u5165\u3002\u5927\u591a\u6570\u94f6\u884c\u6279\u51c6\u7684\u4e0a\u9650\u5927\u7ea6\u5728 60\u201370%\u3002DSR \u8d8a\u4f4e\uff0c\u53ef\u501f\u7684\u7a7a\u95f4\u5c31\u8d8a\u5927\u3002\u7528\u6211\u4eec\u7684\u8ba1\u7b97\u5668\u7b97\u4e00\u7b97\u60a8\u7684\u6570\u503c\u5427\u3002<\/p>\n<p>\u6d41\u7a0b<\/p>\n<h2>\u5982\u4f55 \u8fd0\u4f5c\u3002<\/h2>\n<p>What documents do I need?+<\/p>\n<p>If you&#8217;re employed: 3 months of payslips plus 2 years of EPF statements. If you&#8217;re self-employed: 6 months of company bank statements. More may be requested depending on the bank, but this is enough for us to start your free assessment.<\/p>\n<p>What tenure and interest rate can I get?+<\/p>\n<p>Personal and mortgage loans start from 3% p.a. Personal loans go up to 10 years, mortgages up to 35 years. Your actual rate and tenure depend on your profile, income and the bank&#8217;s assessment.<\/p>\n<p>Do I deal with the bank myself?+<\/p>\n<p>No, that&#8217;s our job. We prepare and submit your application and communicate with the bank on your behalf, keeping you updated at each stage with one point of contact.<\/p>\n<p>What happens after approval?+<\/p>\n<p>\u5728\u60a8\u7b7e\u5b57\u63a5\u53d7\u4e4b\u524d\uff0c\u6211\u4eec\u4f1a\u966a\u60a8\u628a\u6700\u7ec8\u6761\u6b3e\u770b\u6e05\u695a\uff0c\u5e26\u60a8\u8d70\u5b8c\u653e\u6b3e\u6d41\u7a0b\u3002\u65e5\u540e\u8981\u518d\u878d\u8d44\u6216\u52a0\u989d\uff0c\u6211\u4eec\u4e5f\u968f\u65f6\u90fd\u5728\u3002<\/p>\n<p>\u9690\u79c1\u4e0e\u5b89\u5168<\/p>\n<h2>\u60a8\u7684\u6570\u636e \u5b89\u5168\u65e0\u865e\u3002<\/h2>\n<p>Is my personal data safe with NCG?+<\/p>\n<p>Yes. We handle your information in line with Malaysia&#8217;s PDPA. Your documents are used only to assess and submit your application, and are never sold or shared beyond the banks you authorise.<\/p>\n<p>Will you ask for my banking passwords?+<\/p>\n<p>\u7edd\u5bf9\u4e0d\u4f1a\u3002\u6211\u4eec\u7edd\u4e0d\u4f1a\u5411\u60a8\u7d22\u53d6\u7f51\u94f6\u5bc6\u7801\u3001OTP \u6216 TAC \u9a8c\u8bc1\u7801\u3002\u4efb\u4f55\u81ea\u79f0\u662f NCG \u5374\u5411\u60a8\u7d22\u8981\u8fd9\u4e9b\u7684\u4eba\uff0c\u90fd\u662f\u5728\u5192\u5145\u6211\u4eec\u3002\u8bf7\u7acb\u523b\u4e3e\u62a5\u3002<\/p>\n<p>Can I ask you to delete my information?+<\/p>\n<p>Yes. You can request access to or deletion of your personal data at any time under the PDPA. Just contact us and we&#8217;ll action it.<\/p>\n<p><img decoding=\"async\" alt=\"NCG loan consultation\" src=\"https:\/\/images.pexels.com\/photos\/7681091\/pexels-photo-7681091.jpeg?auto=compress&amp;cs=tinysrgb&amp;w=900\" \/><\/p>\n<h2>\u8fd8\u6709\u7591\u95ee\uff1f<\/h2>\n<p>\u5728 WhatsApp \u4e0a\u627e\u8d44\u6df1\u987e\u95ee\u804a\u804a\u3002\u771f\u5b9e\u89e3\u7b54\uff0c\u7edd\u65e0\u4e49\u52a1\u3002<\/p>\n<p><a href=\"https:\/\/wa.me\/601137525503\" target=\"_blank\" rel=\"noopener\">WhatsApp \u54a8\u8be2<\/a><br \/>\n<a href=\"#\">\u8054\u7cfb\u6211\u4eec<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Home \/ FAQ Everything you want to ask Honest answers on fees, eligibility, the process and how we protect your data. Can&#8217;t find yours? Message us. General Getting started. What exactly does NCG do?+ We are a bank loan consultancy. We analyse your profile, match you to the bank most likely to approve, prepare your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/ncgsolution.com.my\/zh\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ncgsolution.com.my\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ncgsolution.com.my\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ncgsolution.com.my\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ncgsolution.com.my\/zh\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":2,"href":"https:\/\/ncgsolution.com.my\/zh\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":115,"href":"https:\/\/ncgsolution.com.my\/zh\/wp-json\/wp\/v2\/pages\/22\/revisions\/115"}],"wp:attachment":[{"href":"https:\/\/ncgsolution.com.my\/zh\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}